Incorrect Patient Account Total

Problem:

A patient’s account total or balance shows an incorrect total of charges, adjustments, and payments OR the totals do not properly reflect the information in the transaction screen.

Solution:

In the thousands of numbers Medisoft keeps track of, the program will, on rare occasion, calculate the patient total incorrectly. This generally happens when a payment gets removed or changed after it is applied to 1 or more charges. The simple fix is to double click on the account total. This will force the program to calculate the total again and resolve the issue.