Schedule Will Not Print from Office Hours

Problem:

The “Printing Progress” bar appears when trying to print the schedule from Office Hours for a certain day, but the progress bar never advances. Medisoft resumes when print job is canceled, but users are not able to print the schedule report.

Solution:

An appointment or break has been scheduled outside of the operating hours or appointment interval assigned in Office Hours’ Program Options. Open the Appointment List (Lists -> Appointment List) and the Break List (Lists -> Break List), and search for any appointment that:

• Has a “Start Time” that occurs before the “Start Time” in Program Options
• Has a “Start Time” that occurs on an interval that is not within the “Interval” assigned in Program Options,   OR
• Has a “Duration” that is not divisible by the “Interval” assigned in Program Options

Example:

The Program Options are set to the following:

Start Time:    9:00 am

End Time:     5:00 pm

Interval:        15 minutes